TRANSACTION/REFUND / TRANSFER / CANCELLATION POLICIES
- There will be an administrative charge of $25 applied to all refund requests and $4 to all transfer requests. Refunds will only be granted if provided at least 7 days prior to the party. If notification is not received before or by the stated time, the payee will forfeit all or some of the monies already paid.
- Refunds will be sent as a cheque and may take up to 6 weeks for delivery.
- Bookings that are made within a week of their party date must be pre-approved by scheduling staff before confirmation of their party slot.
- Parties may only be transferred up to two times within the same season.
- Thunderbird Community Centre reserves the right to cancel a party, when necessary. In this event, the payee will receive notice at least 72 hours prior to the party date and all monies paid will be refunded.
- Thunderbird Community Centre reserves the right to place your activity in equal or better facilities if the room is required in unexpected circumstances.
- If the party group uses our kitchen facility, it must supply its own small appliances, linens, utensils, soap, dish towels, cloths, etc
The party group may heat precooked food only if serving food. The party group may not cook food on the premises. The party group may not bring in heating equipment of any kind to use on the premises.
- The party group may use outside caterers to serve food on the Centre’s property during the party.
- If the kitchen is available for party group to use, party users must provide their own kitchenware. Freezer and refrigerator are not available. Please bring a cooler or icebox as needed.
- NO ALCOHOL or any substance containing alcohol may be brought in to or consumed on the premises.
SET UP AND CLEAN UP POLICY
- The party group may not enter the party space before the agreed upon time. They should take into consideration the time they require for set up and clean up and include this in the party time. A party group may not stay longer than the agreed times.
- In addition to the party time, up to 15 minutes prior to the party and up to 15 minutes after the party will be scheduled for set up and clean up.
- The party group must report to the staff at the start and end of party period. All participants in the party must follow the directions of the staff on shift, who is in charge of the building.
- Tables and chairs will be set up for the party, as long as approximate number of attendance is indicated. All decorations must be taken down at the end of the party. Packing tape and Duct tape removes paint and damages the walls. Therefore, Painter’s tape only.
- Table covers are required for each table. They may be purchased at our facility for $1.00 per table (8 guest/table).
- The party group is held responsible for the clean-up of all food items in the party. The party group must leave the space clean and tidy and on time.
- The party group is held responsible for the disposal of any helium tanks. If any helium tanks are left behind after the party, there will be a charge of $25.00 fee.
- Thunderbird does not permit any Third Party contractors (i.e. mascots, party performers) or major equipment to operate during birthday parties.
- You will NOT receive any follow-up calls unless this form contains incomplete information,
- The party group is responsible to see that the attendance at the party does not exceed the maximum number of people allowed in the space.
- SMOKING is NOT permitted anywhere in and/or on the grounds of Thunderbird Community Centre.
- A party group found to be in breach of this agreement may be asked to leave the premises and forfeit all payments made.
- Cost of repairing any damage to the Centre or equipment caused by any participant in the party, including the cost of extra janitorial services will be charged to the party group.
- As of January 1st, 2020; the City of Vancouver has ban the usage of Styrofoam products. Hence, we
respectfully ask patrons to not use it within our facility.
For more info: https://vancouver.ca/green-vancouver/single-use-items.aspx
- If you require any modifications to your booking, please email Thunderbird.Party@vancouver.ca and cc: firstname.lastname@example.org to request any changes.